Policies

1. IntroductionNirman Enterprises (“we,” “our,” “us,” or “the Business”) respects the privacy of individuals who visit our Website, contact us, submit enquiries, or use our services.This Privacy Policy explains how Nirman Enterprises may collect, receive, use, store, disclose, and protect personal information in connection with our business activities and communications.Our business contact address is Parivartan Society, Uruli Kanchan, Haveli, Ashram Road, Pune, Maharashtra – 412202, India.This Policy applies to information collected through our Website, email, telephone, WhatsApp, RCS, and other communication channels operated or used by us.The precise business category and technical systems used by Nirman Enterprises have not been specified. Accordingly, this Policy describes potential processing activities conditionally; it does not claim that every listed technology or third-party integration is currently active.India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025 establish a framework for digital personal data processing. Different provisions have different commencement dates, so applicable obligations must be assessed against the law in force at the relevant time.MeitY+2

2. Information We CollectThe information collected depends on how you interact with Nirman Enterprises and the services you request.
2.1 Personal and Contact InformationWe may collect information such as your name, mobile number, telephone number, email address, preferred contact method, and general location.If you contact us on behalf of an organization or another person, we may also receive information about your business role or authority to make the enquiry.We ask users to provide only information reasonably necessary for the relevant purpose.
2.2 Enquiry and Service InformationWhen you submit an enquiry or request a service, we may collect the details you provide about your requirements, questions, preferences, requested services, appointment needs, or relevant transaction.The nature of this information depends on the actual service being requested.Please avoid submitting unnecessary sensitive personal information, passwords, financial credentials, or confidential documents through ordinary enquiry forms or messaging channels.
2.3 Device and Technical InformationDepending on our Website configuration, we may collect technical information such as:IP address.Browser type and version.Device and operating-system information.Pages visited and approximate access times.Referring webpage or source.Technical logs and diagnostic information.This information may help us maintain website functionality, troubleshoot errors, protect systems, and understand general website usage.We do not claim that every listed data point is collected by our current Website.
2.4 Cookies and Similar TechnologiesOur Website may use cookies, pixels, analytics tags, or similar technologies if these are installed and enabled.These tools may support essential functionality, security, preferences, performance measurement, or other disclosed purposes.The actual technologies used depend on the Website’s hosting, plugins, analytics configuration, and third-party integrations.
2.5 Communication and Message DataIf you contact Nirman Enterprises by telephone, email, WhatsApp, RCS, or website form, we may process information contained in the communication.This may include your contact details, message contents, enquiry history, timestamps, appointment information, communication preferences, and records of consent or opt-out requests.We do not claim to access all metadata held by messaging platforms or telecom operators. Those providers may independently process information under their own policies.
2.6 Documents and Transaction InformationWhere necessary for a particular service, you may provide documents, records, or other information relevant to the requested transaction.We will seek information reasonably connected with the purpose and applicable legal requirements.Please provide documents through the method specifically communicated for that purpose and avoid sending unnecessary personal or confidential information.

3. Purpose of Data CollectionNirman Enterprises may collect and process personal information for purposes such as:Responding to enquiries and customer requests.Providing requested information about our actual services.Preparing quotations or administering service arrangements.Coordinating appointments or communications.Maintaining customer-service and transaction records.Managing payments and invoices where applicable.Improving Website performance and usability.Protecting our systems and preventing misuse.Recording communication preferences and consent.Meeting applicable legal, regulatory, or accounting requirements.Addressing complaints, disputes, or lawful requests.Sending relevant promotional communications where permitted and appropriately authorized.We aim to use information for purposes that are reasonably connected with the reason it was collected. Where a materially different purpose requires further notice or consent, we will take appropriate steps as required by law.

4. Consent for WhatsApp and RCS Data ProcessingNirman Enterprises may use WhatsApp Business services, including the WhatsApp Business Platform or Official API where configured, and Rich Communication Services (“RCS”) through supported providers.
4.1 How Contact Information Is ObtainedWe may receive your contact details when you submit a website form, call or email us, initiate a WhatsApp conversation, request a service, or otherwise lawfully provide your information.
4.2 Purpose of MessagingYour number may be used to respond to your enquiry, provide requested information, coordinate a service, or communicate about an existing request.Promotional messages will be sent only where permitted by applicable law and the relevant platform’s rules.Providing a number for one enquiry does not automatically mean you consent to unrelated marketing messages indefinitely.
4.3 Consent and WithdrawalWhere consent is required, Nirman Enterprises will seek it through an appropriate method, such as a clear checkbox, affirmative response, or other permitted mechanism.You may withdraw marketing consent or request that promotional messages stop by replying “STOP” where supported, using an available unsubscribe option, or contacting us directly.We will take reasonable steps to record and respect your preferences.Withdrawal of marketing consent does not necessarily prevent limited communications required to fulfil an active request or comply with law, where such communications are otherwise permitted.
4.4 Third-Party Platform ProcessingWhatsApp, telecom operators, and RCS providers may process information under their own terms, technical systems, and privacy policies.Nirman Enterprises does not control every aspect of those independent processing activities.

5. Legal Basis for ProcessingNirman Enterprises will process personal information where permitted by applicable law.Depending on the circumstances and the provisions in force, the basis may include:Consent: Where you have given valid consent for a specified purpose.Voluntary provision for a requested purpose: Where applicable law permits processing connected with information you voluntarily provide.Contractual or pre-contractual necessity: Where processing is necessary to respond to a request or administer an arrangement, to the extent permitted by law.Legal obligations: Where processing or retention is required by applicable law.Other permitted uses: Where expressly authorized by relevant legislation.The legal basis depends on the particular activity. We do not treat consent for one purpose as permission for every possible use of personal information.The DPDP Act includes provisions concerning consent, certain legitimate uses, data fiduciary obligations, and individual rights. Their application depends on the relevant commencement provisions and circumstances.India Code+1

6. How We Use Collected Data
6.1 Customer Enquiry ManagementWe use relevant information to understand your request, identify the appropriate response, and communicate with you about the matter.
6.2 Service AdministrationWhere you engage Nirman Enterprises for a service, we may use relevant information to coordinate delivery, maintain records, address questions, and administer the arrangement.
6.3 Customer SupportWe may review communication history and relevant details to investigate complaints, resolve issues, and provide appropriate support.
6.4 Website OperationsTechnical information may be used to maintain the Website, diagnose errors, improve functionality, and protect against unauthorized access.
6.5 Business and Financial RecordsWhere applicable, we may process information necessary for quotations, invoices, payments, accounting, and lawful recordkeeping.
6.6 Marketing and UpdatesWhere permitted and appropriately authorized, we may use contact information to send relevant updates about our services.You may opt out of promotional communications. Such an opt-out does not affect the lawfulness of processing already carried out before withdrawal.
6.7 Security and Legal ComplianceWe may process relevant information to investigate suspected fraud, prevent misuse, respond to lawful requests, and protect our legal rights.

7. Data Retention and DeletionNirman Enterprises will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.Retention may depend on the nature of the enquiry, whether a service remains active, recordkeeping obligations, the need to resolve disputes, and legitimate security requirements.We do not promise one fixed retention period for all information because different records may require different treatment.When information is no longer required for a lawful purpose, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.Where technically feasible and appropriate, we may communicate deletion requests to relevant service providers or processors, subject to their legal obligations and technical capabilities.Backup copies may remain for a limited period through ordinary backup cycles. Information may also be retained where required by law or necessary to establish, exercise, or defend legal claims.

8. Data Sharing with Third PartiesNirman Enterprises does not intend to sell personal information as a standalone commercial product.We may share information where necessary for a requested service, permitted by law, or otherwise appropriately authorized.
8.1 Service ProvidersWe may use hosting providers, IT support, communication providers, professional advisers, payment processors, or other vendors to support our actual operations.Where appropriate, we will seek suitable safeguards for information processed on our behalf.
8.2 WhatsApp and MetaIf you communicate with us through WhatsApp, relevant contact and message information may be processed by WhatsApp and associated service providers under their own terms and privacy practices.If we use a third-party WhatsApp Business Platform provider, that provider may process information necessary to deliver and manage business messaging.
8.3 Google ServicesDepending on our actual Website configuration, we may use Google services for functions such as analytics, maps, email, or cloud-related services.If such tools are enabled, relevant information may be processed under the applicable Google service terms and configuration.We do not represent that every Google service is currently installed or used by Nirman Enterprises.
8.4 Telecom Operators and RCS ProvidersIf RCS or telecom-based messaging is used, relevant information may be processed by telecom operators, messaging aggregators, and service providers involved in transmitting or managing messages.These parties may have independent legal obligations and privacy practices.
8.5 Legal and Regulatory DisclosuresWe may disclose information where required by law, court order, lawful government request, or where reasonably necessary to protect legal rights or address unlawful activity.

9. Security Measures and EncryptionNirman Enterprises takes reasonable steps appropriate to the nature of the information and the systems actually used to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.Depending on our systems, safeguards may include:Access restrictions for business accounts.Appropriate password and account-security practices.Secure website connections where supported.Limiting access to people who need the information.Reasonable device and system security.Secure handling and disposal of records.Review of relevant service-provider safeguards.We do not claim that every system or communication channel uses end-to-end encryption under our control. Encryption depends on the website, device, messaging platform, and provider involved.No online system can be guaranteed completely secure. If a security incident occurs, we will take appropriate steps consistent with applicable law and the circumstances.

10. Cookies and Tracking TechnologiesOur Website may use cookies or similar technologies depending on its configuration.These technologies may support essential functionality, security, preference settings, performance measurement, or embedded third-party services.Some cookies may be placed by third-party services integrated into the Website.You may be able to control cookies through your browser settings. Blocking certain cookies may affect website functionality.Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or tracking technologies.The actual cookie names, providers, purposes, and retention periods should be checked against the live Website before publication of a final cookie disclosure.

11. Data Transfer and StorageNirman Enterprises is based in Pune, Maharashtra, India.We aim to handle business records responsibly. However, we do not guarantee that all personal information is stored exclusively on servers physically located in India.Third-party platforms, hosting providers, messaging services, analytics tools, and cloud providers may process or store information in other jurisdictions depending on their infrastructure and service arrangements.Any transfer or processing outside India will be subject to applicable law and relevant restrictions or safeguards.Where appropriate, we will take reasonable steps to ensure that personal information is handled in a manner consistent with our obligations.

12. User Rights: Access, Correction, and DeletionSubject to applicable law and the provisions in force, individuals may have rights concerning their personal information, which may include:Requesting information about personal data processed by Nirman Enterprises.Requesting correction of inaccurate or incomplete information.Requesting updates to relevant contact details.Requesting deletion where legally available.Withdrawing consent where processing is based on consent.Raising a grievance concerning personal data processing.Exercising other applicable statutory rights.The scope and availability of these rights depend on applicable legal provisions, the nature of the information, and lawful retention requirements.How to Make a RequestYou may contact Nirman Enterprises using the email address or mobile number provided below.Please identify the request you wish to make and provide enough information for us to locate the relevant records. We may request reasonable verification to protect against unauthorized access, disclosure, or deletion.We will review and respond to requests in accordance with applicable law and reasonable procedures.We may be unable to delete information that must be retained to comply with law, resolve a dispute, or fulfil an existing lawful obligation. Where appropriate, we will explain the reason.

13. Policy for ChildrenNirman Enterprises’ Website and ordinary business services are intended for individuals legally capable of making the relevant enquiries or arrangements.We do not knowingly seek children’s personal information for independent marketing or unrelated commercial profiling.Where a lawful matter involves a minor, information should be provided by a parent, lawful guardian, or other duly authorized representative, as appropriate.If we become aware that a child’s personal information has been submitted in circumstances where collection was not appropriate, we will review the matter and take reasonable steps consistent with applicable law.The DPDP Act defines a child as an individual who has not completed 18 years of age and includes specific provisions concerning children’s personal data, subject to applicable commencement and requirements.India Code+1

14. Third-Party Websites and ServicesOur Website or communications may contain links to external websites, payment services, social media platforms, or messaging providers.When you access those services, their own terms and privacy policies may apply.Nirman Enterprises does not control every third-party data practice and cannot guarantee the privacy or security of information you independently submit to external services.We encourage users to review relevant third-party policies before providing personal information or using external services.

15. Data Accuracy and Your ResponsibilitiesWe ask users to provide accurate and current information when contacting Nirman Enterprises.If your contact details or other information relevant to an active enquiry changes, please inform us where reasonably necessary.Please do not provide another person’s personal information unless you have appropriate authority or another lawful basis to do so.Users should avoid sending unnecessary identity documents, bank information, passwords, or other confidential material through ordinary email or messaging channels.


16. Marketing Preferences and Opt-OutNirman Enterprises may send promotional communications only where permitted by applicable law and the relevant communication platform’s requirements.You may request that promotional messages stop by using an available unsubscribe mechanism or contacting us directly.We will take reasonable steps to record your preference and prevent future promotional communications covered by the opt-out.Where a message is necessary to respond to an active enquiry, fulfil a requested service, or comply with law, limited communications may continue where legally permitted.

17. Updates to This Privacy PolicyWe may revise this Privacy Policy to reflect changes in our business, Website technology, communication channels, service providers, or applicable legal requirements.The revised Policy will be published on the relevant Website page with an updated effective date.If a change materially affects how personal information is processed or requires additional consent, we will take appropriate steps to provide notice or obtain consent where required.We encourage users to review this page periodically.

18. Governing LawThis Privacy Policy is governed by the laws of India, including applicable data-protection and information-technology laws and rules, as amended or brought into force from time to time.Subject to mandatory statutory rights and the jurisdiction of relevant authorities, courts, or tribunals, disputes relating to this Policy may be brought before competent forums having jurisdiction in Pune, Maharashtra.Nothing in this Policy is intended to limit a right or remedy that cannot lawfully be excluded.

19. Contact Information and Privacy RequestsFor questions about this Privacy Policy, requests concerning personal information, consent withdrawal, or privacy-related complaints, please contact:Nirman EnterprisesEmail: nirmansachin1234@gmail.comMobile: +91 9552222192Business Address: Parivartan Society, Uruli Kanchan, Haveli, Ashram Road, Pune, Maharashtra – 412202, India.Where possible, use the subject line “Privacy Request – Nirman Enterprises” and describe your concern clearly.We will review and respond in accordance with applicable law and reasonable verification procedures.